Xbox One Compatibility Update

On 3/21/2014 we released the 5003 firmware update for the MixAmp Pro address the static issue reported by some of our users when playing on Xbox One consoles. This firmware update included:

  • – Reducing the mic volume, thus killing the static
  • – Optimized side tone tuning for new mic levels
  • – Fixed side tone bug on Xbox mode boot
  • – Increased overall compatibility with the Xbox One Stereo Chat Adapter.

While this update did improve voice quality for the majority of the Xbox One gamers among us, others experienced aggravated difficulty which included “low outgoing voice volume” and “high-pitched feedback”. Dissatisfied with this as a solution for our ASTRO Family, we have been working with Microsoft Xbox to identify the source of the issue.

Microsoft Xbox has developed a firmware update for the chat adapter that will resolve the static without reducing the microphone volume. However, if you did download the 5003 firmware update for your A40 MixAmp, you will want to revert back to the 3374 firmware to ensure optimal performance with these new changes to the chat adapter. This update should also resolve the static occurring with the A50s and further firmware updates are not needed at this time.

PC Download

*For Windows based operating systems.*
1. Download the .zip file by clicking on the PC DOWNLOAD button.
2. Extract the .zip file once it completes downloading.
3. Run the executable file you just extracted and follow the step-by-step instructions.

Mac Download

*For MAC OS operating systems.*
1. Download the .dmg file by clicking on the MAC DOWNLOAD button.
2. Double Click the .dmg file once it completes downloading.
3. Follow the onscreen directions to update your firmware.
Reverting back to the MixAmp Pro v. 3374 firmware, should resolve the high-pitched feedback issue.

Thank you again for sticking with us as we worked through this together. Your patience and feedback has been invaluable to finding a resolution. As always, if you have any questions, comments, or concerns, please contact our customer relations team. AstroGaming.com/Support

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12 comments

  1. Already reverted back to that uodate and massive improvements was really good for me last nught went to go back on tonight ad game audio but chat only worked when it wanted to work really don’t now where I am going wrong kind off ad enough with these astros a40 got the best headset on the market and they don’t work properly please can any help me out would be much appreciated thank you

    1. I have narrowed the problem down to the instant on feature make sure you take the check mark out and you have to manually turn you’re XBOXONE with the controller that way you always have a fresh hard reboot and everything runs smoothly. you can change this go to settings/power&start up/in power options disable this feature also take the check mark out of your Kinect chat feature it also causes the A40s to not distinguish between the two hope this helps it definitely fixed my issues .

  2. Hi Astro, when will Microsoft release this update for the chat adapter for us to download?

  3. I bought an A40 and mixamp back in 2010. Does this firmware still apply?

    1. I had a MixAmp from 2011 and was unable to update the firmware. It would appear that the “Pro” model was built to be updated like this. – I recently purchased a 2013 A40 + Mixamp Pro combo from Best Buy.

  4. How will this impact users that are using multiple consoles? I have and use my MixAmp Pro on the Xbox 360, Xbox One and PlayStation 4.

  5. for those having off and on chat issues here is a fix I have narrowed the problem down to the instant on feature make sure you take the check mark out and you have to manually turn you’re XBOXONE with the controller that way you always have a fresh hard reboot and everything runs smoothly. you can change this go to settings/power&start up/in power options disable this feature also take the check mark out of your Kinect chat feature it also causes the A40s to not distinguish between the two hope this helps it definitely fixed my issues .

    1. Thanks savagetone il give this a bash mate thanks for your time and effort mate thank you

  6. it says it will work for a50s but after I download it, it says cannot find device and shows an a40 mix amp like the update is only for a40s, someone help please cause I have wasted my money with the xbox one headset adapter

  7. So downloaded 3374 and my mic is crackling everytime i touch it .. I’ve tried with Y spiltter and i bot h sides of the a40, but it all leads back to a firmware issue, please do something about this, communication is key in gaming and need this solved quickly.
    EDIT: Also, everytime i touch the MixAmp volume thing it crackles..

    1. I had this problem. It came down to the cable from the headphones to the mix amp pro being bad.

  8. Is there anyway i could do a review on my youtube channel for one of these headsets

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